Refund Policy
ustom-Made Products As our magnets are custom-made and personalized based on your specific choices and instructions, we generally do not accept returns or offer refunds. Each magnet is uniquely crafted to your specifications.
Return Eligibility Limited to Company Errors
- Company Error: We will accept returns and offer refunds only in cases where there has been an error on our part (e.g., production mistakes, wrong item shipped).
- Error Reporting: If you believe we have made an error, please contact us at info@mementoprintshop.com within 7 days of receiving your item. Include a description of the error and photographic evidence if applicable.
Process for Handling Company Errors
- Contact Us: Email us at info@mementoprintshop.com detailing the error.
- Return Approval: If your return request due to our error is approved, we will provide instructions on how to return the product.
- Return Shipping: We will bear the cost of return shipping for items with confirmed company errors.
- Refund or Replacement: Upon receipt and verification of the error, we will either refund the purchase price or offer a replacement, as per your preference.
No Return for Customer Error Please note that returns or refunds cannot be provided for errors in the customization details provided by you, such as misspelled text or low-resolution images submitted for your custom magnet. We encourage you to carefully review and confirm all customization details before placing your order.
Contact Information For any inquiries or concerns regarding your order, please contact us at info@mementoprintshop.com.
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How long does it take to receive my order?
- Processing Time: Your order will take 2-3 business days to process.
- Shipping Time: The shipping time depends on the carrier chosen and the destination. For domestic orders (within the US), it typically takes an additional 2-4 business days. Shipping times for international destinations will vary based on the location and the shipping option selected.
Do you offer international shipping?
Yes, Memento Print Shop offers international shipping. You can get a shipping quote by proceeding through the checkout process. Please note that international orders may be subject to customs fees for which you are responsible.
What customization options are available for the photo magnets?
You can personalize your magnets by uploading your favorite photos. Our editing tool allows you to crop and adjust images to fit the magnet's dimensions perfectly.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk orders. Please contact us directly for more information and to place a bulk order.
How can I contact you for more questions?
For any further inquiries or specific questions, you can contact Memento Print Shop at info@mementoprintshop.com. This email is the best way to reach out for detailed responses and assistance with your queries.